Some of our drones, usually the microdrones, are indoor units are not built to handle outdoor conditions.
Check if the batteries in the Controller and unit are fully charged? (Follow Recommended charging times in charging manual and walk customer through the proper light sequencing for their unit). Try turning on the unit and then controller. After controller is on, try syncing the drone by moving the left joystick up (you hear a beep) and then down (you hear another beep). From blinking lights, the lights on the drone should become solid. Once the lights are solid the drone is synced. If this does not solve the issue, please contact customer service.
Check propeller placement according to the User Manual. If the propellers are not placed in their designated spots, this will cause the drone to flip over, fly incorrectly, or not fly at all. Make sure that there's no hair or thread or any other object preventing the propeller from turning. If so, ensure that the unit is completely removed and the unit is turned OFF. Recalibrate the drone afterwards. Check if propellers are no longer spinning. If a propeller has stopped turning, pull propeller pin slightly up, to ease the pressure, as it may have become compressed. Reset gyros and calibrate. If...
First, insert the battery and/or turn on the drone. Second, make sure that there is a red or green light at the bottom of the camera if it is removable. If there's no light, remove the camera and reattach it to the body. The lens should be pointing towards the same direction as the front of the drone. Make sure to use a 16GB Micro SD Card or lower. Format first before use. If this does not solve the issue, please contact customer service.
For some quick video resources on our products you can go to our dedicated youtube channel by clicking here. You can find self help videos and quick start guides at that link.